Refund and Returns Policy - Iron Box Supply

At Iron Box Supply, we strive to ensure your complete satisfaction with every purchase of shipping containers and propane tanks. If for any reason you are not satisfied, we offer a clear and straightforward refund and returns process. Please review the policy below to understand your options.

Returns

• Time Frame: Returns are accepted within 0-14 days from the date of delivery.

• Eligibility: To be eligible for a return, the shipping container or propane tank must be unused, undamaged, and in the same condition as when delivered. Items must also include all original documentation and packaging (if applicable).

• Process: To initiate a return, contact our customer service team at [insert email/phone] with your order number and a brief explanation of the reason for the return. We will provide you with a Return Authorization Number (RAN) and instructions for shipping the item back to us.

• Shipping Costs: Customers are responsible for return shipping costs unless the item was delivered damaged, defective, or incorrect. In such cases, Iron Box Supply will cover the return shipping fees.

• Inspection: Once the returned item is received and inspected at our facility, we will notify you of the approval or rejection of your return based on the condition of the item.

Refunds

• Time Frame: Refunds will be processed within 0-4 days of receiving and approving the returned item at our facility.

• Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow additional time for your bank or credit card provider to process the transaction.

• Non-Refundable Costs: Original shipping fees and any return shipping costs (unless covered by Iron Box Supply) are non-refundable.

• Notification: You will receive an email confirmation once your refund has been processed.

Damaged, Defective, or Incorrect Items

If your shipping container or propane tank arrives damaged, defective, or is not as described, please contact us immediately within 48 hours of delivery. Provide your order number and photos of the issue, and we will arrange a replacement or full refund, including return shipping costs, at no additional charge to you.

Non-Returnable Items

Customized shipping containers or propane tanks modified to your specifications are not eligible for return unless they arrive damaged or defective.

For questions about our Refund and Returns Policy or to start a return, reach out to us:

• Email: [sales@ironboxsupply.com]

• Phone: [(678) 390-0126]

• Address: Iron Box Supply, [7220 W Derick Dr Casper, WY 82604], USA

Last Updated: March 15, 2025